• External Drive/Library - return the item and all accessories included with original purchase (cable, key, terminator, power cord, power supply, etc.)
• Bare drives - return drive only.  Do not include any partsn not purchased from Bason
• Bason is not liable for any items received other than the item to be returned.
• The bare hard drive must be returned inside an ANTI-STATIC bag, packed in a box with foam surrounding the drive. Use the original box to ship the external drives. Multiple drives must have separators to prevent the drives from touching. Failure to meet these packaging requirements may result with a Voided Warranty.
• Bason-approved packaging may be purchased from Bason at a minimal cost.

Packing Slip:

• Include a packing slip with the drive. This should include your name, address, daytime telephone number, our RMA#, model number(s), and serial number(s).
• Please ship all returns to: Bason Computer 555 E. Easy St Suite B, Simi Valley, CA 93065

Method of Shipment:

Please ship your return drive via a traceable company which can provide you with a proof of delivery if necessary (i.e. Airborne Express, DHL, Fedex, or UPS)