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End User RMA Policy
Reseller RMA Policy
VIP Warranty Policy
Bason Computer
provides a limited warranty on all products as specified on each product
specification page except CPUs and Memory which are warranted for 30 days only.
All Tape Medias
have lifetime warranty from manufacturer, no warranty from Bason.
All Tape Drives, both internal
and external carries 30 days warranty from Bason. We provide low cost
repairs. Please call for quote.
To return the defective
Hard Drive under warranty, please request RMA approval
number from our RMA department by
filling the Request form.
If your request is approved, a RMA# will be emailed to
you. It is important
that all return products need a RMA # on the
outside of the box, and all return products need to
be shipped following our Return Shipping Instructions.
All warranty are for hardware only. Warranty will not
include data recovery. We have more
details for End Users or Resellers, Please click on the above links to view the
details.
Bason Computer does not
perform any data recovery services. If your Hard drive
from Bason Computer, or any hard drive manufactures who
contract Bason Computer to perform the service, is
defective and you need to recover data on your disk
drive, you may find the following URL useful. The link
provides a list of vendors offering data recovery
services. However, we neither recommend nor guarantee
services rendered by any of these companies. The
following information is provided for reference only.
http://www.google.com/search?q=data+recovery+disk
Return policy
about hard drives whose warranty seal
has been broken
When shipping the defective hard drive,
the disk enclosure warranty seal must be
intact (not broken). If the drive
enclosure seal has been broken, the
warranty will be voided and any warranty
claims for such drive will not be
accepted by Bason Computer and the
product will be returned to the
customer. The only exception to this
rule is that a hard drive under warranty
may be returned with a broken seal, if
the seal was broken by a commercial data
recovery company for the sole purpose of
retrieving critical data. In this case,
If the drive is still under warranty
period as specified by the manufactures,
Bason Computer will exchange the
defective product, provided the customer
ships the following items and documents
with the RMA approval number.
- Hard
drive with data recovery company's
label affixed to it stating the
drive was opened for data recovery
purposes.
-
Certified written explanation from
the data recovery company explaining
why the data recovery work was
necessary, description of the work
performed on the Drive, and
description of the conditions under
which the work was performed.
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Disclaimers
THE FOREGOING LIMITED WARRANTY IS THE
MANUFACTURE’S SOLE WARRANTY, BASON
COMPUTER IS A SERVICE PROVIDER, AND IS
APPLICABLE ONLY TO PRODUCTS SOLD AS NEW.
THE REMEDIES PROVIDED HEREIN ARE IN LIEU
OF A) ALL OTHER REMEDIES AND WARRANTIES,
WHETHER EXPRESSED OR IMPLIED, INCLUDING,
BUT NOT LIMITED TO, ANY IMPLIED WARRANTY
OF MERCHANTABILITY OR FITNESS FOR A
PARTICULAR PURPOSE, AND B) ALL
OBLIGATIONS AND LIABILITIES OF THE
MANUFACTURE OR BASON COMPUTER FOR
DAMAGES, INCLUDING, BUT NOT LIMITED TO,
ACCIDENTAL CONSEQUENTIAL, OR SPECIAL
DAMAGES, OR ANY FINANCIAL LOSS, LOST
PROFITS OR EXPENSES, OR LOST DATA
ARISING OUT OF OR IN CONNECTION WITH THE
PURCHASE, USE OR PERFORMANCE OF THE
PRODUCT, EVEN IF BASON COMPUTER HAS BEEN
ADVISED OF THE POSSIBILITY OF SUCH
DAMAGES.THE DECISION OF BASONCOMPUTER
SHALL BE FINAL AND BINDING WITH REGARD
TO THE CONDITION OF RETURN PRODUCT AND
ELIGIBILITY OF REPAIR OR REPLACEMENT. |
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