BASON Computer, Inc
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Warranty


RMA Request Form

End User RMA Policy

Reseller RMA Policy

VIP Warranty Policy

Bason Computer provides a limited warranty on all products as specified on each product specification page except CPUs and Memory which are warranted for 30 days only.

All Tape Medias have lifetime warranty from manufacturer, no warranty from Bason.

All Tape Drives, both internal and external carries 30 days warranty from Bason.  We provide low cost repairs.  Please call for quote.

To return the defective Hard Drive under warranty, please request RMA approval number from our RMA department by filling the Request form. If your request is approved, a RMA# will be emailed to you. It is important that all return products need a RMA # on the outside of the box, and all return products need to be shipped following our Return Shipping Instructions.

All warranty are for hardware only. Warranty will not include data recovery. We have more details for End Users or Resellers, Please click on the above links to view the details.

Bason Computer does not perform any data recovery services. If your Hard drive from Bason Computer, or any hard drive manufactures who contract Bason Computer to perform the service, is defective and you need to recover data on your disk drive, you may find the following URL useful. The link provides a list of vendors offering data recovery services. However, we neither recommend nor guarantee services rendered by any of these companies. The following information is provided for reference only.

http://www.google.com/search?q=data+recovery+disk

Return policy about hard drives whose warranty seal has been broken
When shipping the defective hard drive, the disk enclosure warranty seal must be intact (not broken). If the drive enclosure seal has been broken, the warranty will be voided and any warranty claims for such drive will not be accepted by Bason Computer and the product will be returned to the customer. The only exception to this rule is that a hard drive under warranty may be returned with a broken seal, if the seal was broken by a commercial data recovery company for the sole purpose of retrieving critical data. In this case, If the drive is still under warranty period as specified by the manufactures, Bason Computer will exchange the defective product, provided the customer ships the following items and documents with the RMA approval number.
  • Hard drive with data recovery company's label affixed to it stating the drive was opened for data recovery purposes.
  • Certified written explanation from the data recovery company explaining why the data recovery work was necessary, description of the work performed on the Drive, and description of the conditions under which the work was performed.
     
Disclaimers
THE FOREGOING LIMITED WARRANTY IS THE MANUFACTURE’S SOLE WARRANTY, BASON COMPUTER IS A SERVICE PROVIDER, AND IS APPLICABLE ONLY TO PRODUCTS SOLD AS NEW. THE REMEDIES PROVIDED HEREIN ARE IN LIEU OF A) ALL OTHER REMEDIES AND WARRANTIES, WHETHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, AND B) ALL OBLIGATIONS AND LIABILITIES OF THE MANUFACTURE OR BASON COMPUTER FOR DAMAGES, INCLUDING, BUT NOT LIMITED TO, ACCIDENTAL CONSEQUENTIAL, OR SPECIAL DAMAGES, OR ANY FINANCIAL LOSS, LOST PROFITS OR EXPENSES, OR LOST DATA ARISING OUT OF OR IN CONNECTION WITH THE PURCHASE, USE OR PERFORMANCE OF THE PRODUCT, EVEN IF BASON COMPUTER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

THE DECISION OF BASONCOMPUTER SHALL BE FINAL AND BINDING WITH REGARD TO THE CONDITION OF RETURN PRODUCT AND ELIGIBILITY OF REPAIR OR REPLACEMENT.

 


 

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